According to The Phnom Penh Post, today Nokia plans to launches its first office in Cambodia to bring Nokia closer to local consumers. look like Nokia is trying to expanse their market as the sales declined, as an Asia-pacific record shown sales declined to 1.986 billion which is 2 percent lesser compare to the same period last year.
It doesn’t really matter whether Nokia is trying to expanse its market or not, but it is a good news to Cambodian as one of the biggest mobile phone company decide to launched its office here. This will benefit Cambodian Nokia user in term of products warranty, produce qualities, services qualities and prices. At the moment Cambodian mobile market is an unfair trading where the vendors able to set their price freely without proper warranty on their products plus there is no consumer guarantee act here. For example: if you buy new phone from any of Cambodia’s phone vendors except a few authorized vendors, they will tell you the phone come with one year warranty, and the next day you plug charge to your phone and did everything according to instruction manual then the phone plug break, when you bring it back to the shop and they will tell you “we will repair it for you”. usually in other countries in this situation consumer can get replaced the new phone or get refund within the 28 days of purchase.
In Cambodia the word “warranty” is just the crap to make you buy their stuff, there is no real warranty here. well when i say no real warranty, that doesn’t mean they totally cheat you but they giving a crap service, if your phone break within warranty period and you send back to the vendors you will have you to wait couple months before you can get your phone back.
Let’s hope other company would come to setup their office in Cambodia like Nokia, and make Cambodia become a better place for electronic market.